In CRM, it would be nice if we have read receipt of emails send. It will help us to
manage marketing in better way. It will provide improved email delivery
reporting for managing campaigns in better way.
Most of the third party Bulk e-mail management products having this features.
How do we achieve this in CRM
Let’s go directly to solution.
Everything looks simple except tracking the action of
opening the mail.
Here is my thought on it.
Include an image in your email template. It can be transparent gif
file which will load from a public faced image URL
Ex: Add an image control in HTML body part of the email
<img alt="test.jpg" src="http://<server>/PicContent.aspx?<pass
the identification>" />
In server side we will manage email tracking part.
Here it is: http://<server>/PicContent.aspx?<pass
the identification>"
“onload” event of PicContent.aspx you can write any logic to track
the email actions in server side.
----------------------------------------------------------------------
var
messageId = Request.QueryString[“messageid”];
if (!string.IsNullOrEmpty(messageId))
{
// Do any tracking activities
}
Response.ContentType="text/plain";
Response.ContentType =
"image/gif";
Response.WriteFile(Request.MapPath("~")
+ "\\" + "test.jpg");
Response.End();
-----------------------------------------------------------------------
So whenever end user open the email, for loading picture
content it will post back to your service. You can manage any action on your
service.
J
Of course. You might be thinking on the limitations… Yes, there are some
limitations,
We assume user has internet
connectivity while opening their emails and opening their email as HTML
content.
Happy Coding :-)
